Contact Us

Contact Us

We welcome your questions, feedback, and order inquiries. Our team is here to assist you with product selections, sizing, shipping, or any other concerns you may have.

Email
For all general inquiries, order support, and partnership requests, please reach out to us at:
rosatile@outlook.com

We strive to respond to every message within 24 hours during business days. For faster assistance, please include your order number (if applicable) and a brief description of your issue in the email.

Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
We are closed on major public holidays.

Shipping & Delivery
We ship to most countries worldwide. Standard processing time is 1–3 business days, with delivery times varying by destination. For specific shipping quotes or tracking updates, please email us with your order details.

Returns & Exchanges
We accept returns within 30 days of delivery for unused and unwashed items in their original packaging. To initiate a return, contact us at the email above with your order number and reason for return. Refunds are processed within 5–7 business days after we receive the returned package.

Wholesale & Collaboration
For wholesale orders, bulk pricing, or media collaborations, please email us directly. We are happy to discuss partnership opportunities.

We value every customer and look forward to hearing from you. Your satisfaction is our priority, and we will do our best to resolve any issue promptly and fairly.