Refund & Return Policy

Refund & Return Policy

At Rosatile, we want you to love every product you purchase from us. If for any reason you are not completely satisfied with your order, we are here to help. Please read this policy carefully before initiating a return.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Returned within 30 days of the delivery date

• Unused, unwashed, and unworn

• Free from stains, odors, pet hair, and any other signs of use

• In their original packaging, including all tags and labels attached

• Returned with the original order confirmation or packing slip

We reserve the right to refuse returns that do not meet these criteria. If a returned item shows signs of use or damage, we may deny the refund or issue a partial refund at our discretion.

Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards

• Final sale or clearance items (clearly marked at the time of purchase)

• Custom-made or personalized products

• Items returned after the 30-day window

How to Initiate a Return

To start a return, please follow these steps:

1. Contact us at rosatile@outlook.com with your order number and the reason for your return.

2. Wait for our return authorization confirmation, which will include the return shipping address and any specific instructions.

3. Pack the item securely in its original packaging.

4. Ship the package to the address provided using a trackable shipping method.

5. Email us the tracking number once your return is on its way.

Please do not send items back to us without obtaining return authorization first. Unauthorized returns may not be processed and will be returned to you at your expense.

Return Shipping Costs

• If the return is due to our error (e.g., wrong item sent, defective product, or damage during shipping), we will cover the return shipping costs and provide a prepaid shipping label.

• If you are returning an item for any other reason, you are responsible for the return shipping costs. These costs are non-refundable.

• We recommend using a trackable shipping service for your return. We are not responsible for items lost or damaged during return transit.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the status of your refund. The inspection process typically takes 2–3 business days after receipt.

• Approved Refunds – If your return is approved, we will issue a refund to your original payment method. Refunds usually appear on your statement within 5–7 business days, depending on your bank or card issuer.

• Partial Refunds – If the item shows minor signs of use, missing parts, or damage not caused by shipping, we may issue a partial refund at our discretion.

• Denied Refunds – If the item does not meet our return eligibility criteria, we will notify you and send the item back to you at your expense, or you may arrange for alternative disposal.

Exchanges

We do not offer direct exchanges at this time. If you would like a different size, color, or style, please initiate a return for the original item and place a new order separately. This ensures you receive your preferred item as quickly as possible.

Damaged or Defective Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at rosatile@outlook.com. Include the following in your email:

• Your order number

• A clear photo or video showing the issue

• A brief description of the problem

We will review your case and arrange a replacement or full refund, including reimbursement for any return shipping costs if applicable.

Order Cancellations

You may cancel your order before it is shipped. Once an order has been dispatched, you will need to follow the standard return process after receiving the package. To request a cancellation, email us as soon as possible at rosatile@outlook.com. We will do our best to intercept the order, but we cannot guarantee cancellation once the shipping process has begun.

Refund Timeframes

Please note that total refund processing time may take 2–3 weeks from the date you ship your return, depending on your location and shipping method.

EU and UK Customers

For customers located in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason. The withdrawal period expires 14 days after the day you take physical possession of the goods. To exercise this right, you must inform us of your decision clearly before the withdrawal period expires.

Contact Us

If you have any questions about our Refund & Return Policy, or if you need assistance with a return, please contact us at rosatile@outlook.com. We are committed to resolving any issues fairly and promptly.